Shipping & Digital Delivery
Last updated: October 3, 2025
1) Overview
hemchanoffers sells digital products only. There is no physical shipping. After purchase, your files and/or access instructions are delivered electronically.
2) Delivery method
- Email delivery: We send a delivery email with download links and/or template access (e.g., Canva) to your checkout email.
- Order page / account: Where available, links are also shown on the order confirmation page or in your account’s order history.
3) Delivery timeline
- Instant to ~10 minutes after successful payment in most cases.
- Delays can occur due to payment verification, email provider filtering, or high traffic. If you don’t see the email within 15 minutes, please check below.
4) If you didn’t receive the email
- Check Spam/Junk, Promotions, and “All Mail”.
- Search your inbox for “hemchanoffers” or your order ID.
- Whitelist / add contact@hemchanoffers.store to your safe senders.
- If your email was mistyped at checkout, contact us with proof of purchase so we can update and resend.
5) Download links, limits & expiry
- To prevent abuse, links may include time limits and/or a limited number of download attempts.
- If your link expires before you can download, contact us and we’ll assist promptly.
- Keep your purchase email safe for future reference or re-download help.
6) What you’ll receive
- Design assets and/or template links (e.g., Canva templates).
- Common file formats such as PNG/JPG/SVG (as applicable per product).
- Some products are delivered as a compressed .zip file containing multiple assets.
7) Technical requirements
- A stable internet connection and a modern browser.
- Software that supports the file types provided (e.g., Canva, image editors, unzip utility for .zip files).
- Sufficient device storage to save and back up your downloads.
8) Failed or duplicate orders
- If payment fails but you see a pending charge, it typically reverses automatically by your bank within a few days.
- For accidental duplicate purchases, email us your order IDs and we’ll resolve it quickly.
9) Updates & re-downloads
- Products may be updated occasionally. If you purchased the Elite Pack, you receive monthly updates for 12 months.
- We may send updated links or instructions by email (when applicable).
10) Taxes, invoices & currency
- Prices are shown in EUR unless stated otherwise. Any applicable taxes (e.g., VAT) are calculated at checkout.
- Receipts/invoices are provided by email and/or available on the order page.
11) License & usage reminder
Commercial use is included for your own or client projects. Reselling, sharing, or redistributing source files is not permitted. For details, see the license terms on the product page.
12) Refunds
Because delivery is digital and often instant, different rules apply. Please review our Refund Policy for full details, including eligibility before downloads begin and how to request help for defective files.
13) Fraud prevention
We may employ automated and manual checks to prevent abuse, including monitoring download attempts and unusual activity. Violations may result in link deactivation and/or order review.
14) Contact
HEMCHAN LTD
20, Wenlock Road, London, N1 7GU, UNITED KINGDOM
Email: contact@hemchanoffers.store
15) Changes to this policy
We may update this page as our delivery process evolves. The latest version will always appear here with the “Last updated” date.